Ashford and St Peter’s Hospitals NHS Foundation Trust stands as a foundation of health delivery throughout Surrey and the nearby regions, providing essential medical services through its dual hospital locations. The trust, available at ashfordstpeters.org.uk/, serves a varied demographic of over 410,000 residents, offering comprehensive acute and community healthcare including emergency care, planned surgical procedures, maternity services, and specialist treatments across numerous medical disciplines.
Outstanding NHS Care Across Surrey and Beyond
The trust operates two principal hospital centres: Ashford Hospital in Ashford, Middlesex, and St Peter’s Hospital in Chertsey, Surrey. Together, these sites, deliver 24-hour emergency departments, cutting-edge imaging diagnostic services, and modern operating theatres equipped with cutting-edge technology to ensure patients receive the highest standard of medical care throughout their treatment journey.
With a committed workforce exceeding 5,000 healthcare professionals, including consultants, nurses, allied health practitioners, and support staff, the trust maintains its dedication to medical quality and patient-centred care. Each staff member plays a role in delivering compassionate, evidence-based treatments whilst regularly adjusting to changing medical requirements and implementing innovative practices that improve patient outcomes across all service areas.
The organisation caters to communities spanning several areas including Spelthorne, Runnymede, Hounslow, and parts of Elmbridge, providing quality healthcare services for populations in northwest Surrey and southwest London. This regional reach allows the trust to address regional health challenges whilst collaborating with neighbouring NHS organisations, primary care services, and community care services to deliver integrated, seamless healthcare pathways for every patient.
Expert Medical Services and Treatment Options
The trust offers an broad range of specialist medical services created to meet the varied healthcare needs of patients across Surrey and neighbouring regions. From sophisticated imaging diagnostics and pathology services to complex surgical interventions and long-term condition care, the hospitals maintain modern, well-equipped facilities staffed by seasoned specialists and healthcare professionals focused on ensuring excellence in patient care.
Cross-functional groups work collaboratively across departments to provide comprehensive treatment pathways for conditions such as cardiovascular disease, respiratory disorders, orthopaedic problems, and gastrointestinal conditions. The trust’s focus on clinical excellence is shown in sustained investment in medical technology and professional development initiatives.
Urgent and Emergency Care Facilities
Both hospital sites operate dedicated Accident and Emergency departments delivering round-the-clock emergency care for patients experiencing acute medical conditions, injuries, and life-threatening situations. The emergency departments are equipped with modern resuscitation facilities, rapid diagnostic capabilities, and direct access to specialist teams guaranteeing swift assessment and treatment for urgent cases.
Alongside traditional A&E services, the trust has created urgent treatment centres delivering same-day care for non-emergency conditions, helping to decrease waiting times and ensure patients receive appropriate care in the most fitting setting. These facilities are run by emergency nurse practitioners and skilled doctors.
Planned Surgical Interventions and Outpatient Clinical Services
The trust operates broad elective procedure programs covering general surgery, orthopaedics, urology, gynaecology, ENT procedures, and ophthalmology. State-of-the-art operating rooms featuring cutting-edge surgical equipment enable less invasive surgical approaches, supporting reduced recovery periods and enhanced patient recovery across a comprehensive selection of elective operations.
Extensive outpatient services provide convenient access to specialist advice, diagnostic tests, and follow-up visits across numerous clinical disciplines. Patients gain from streamlined referral pathways, optimised appointment booking, and unified care coordination that minimises hospital visits whilst maintaining high standards of clinical evaluation and treatment planning.
Maternity and Children’s Health Services
Specialist maternity units at both sites offer complete antenatal, delivery, and postpartum care supported by consultant obstetricians, midwives, and specialist neonatal teams. The delivery facilities include state-of-the-art delivery suites, midwife-led units for low-risk pregnancies, and neonatal intensive care capabilities ensuring secure, personalised maternity experiences for expectant mothers and their families.
Children’s health programs encompass paediatric inpatient facilities, specialist outpatient clinics, and emergency pediatric care offered by teams proficient in treating infants, children, and adolescents. The trust delivers developmentally appropriate spaces and family-centered care approaches acknowledging the unique needs of child patients during their healthcare experience.
Patient-Focused Care and Support Programs
The trust emphasises patient experience through personalised assistance services designed to meet individual clinical needs and preferences. Specialist patient support staff work alongside clinical staff to ensure dialogue stays open, compassionate, and culturally sensitive throughout each patient’s journey. Patient feedback systems enable regular service refinement, with periodic assessments and patient forums informing planning decisions about clinical services and facility upgrades across both hospital sites.
Specialized nursing teams deliver comprehensive care for patients managing chronic conditions such as diabetes, respiratory diseases, and cardiovascular disorders. These initiatives combine clinical expertise with learning materials, empowering patients to play key parts in managing their health conditions. Coordinated care approaches facilitate smooth collaboration between hospital departments, primary care providers, and community health services for best possible results.
The trust manages comprehensive outpatient facilities providing easy access to doctor appointments, diagnostic testing, and ongoing care without requiring hospital admission. Advanced recovery programs facilitate faster patient rehabilitation post-surgery through proven clinical protocols integrating pain management, early movement, and nutritional assistance. Cancer patients gain access to comprehensive Macmillan support services delivering emotional support, practical help, and financial advice throughout their treatment process.
Maternity services prioritise personalised birth plans and ongoing support through specialist midwife groups assisting pregnant women from the initial stages through postnatal recovery. Mental health liaison services deliver crucial psychological support for patients experiencing emotional distress during healthcare interventions. The trust’s commitment to accessibility includes interpreter services, dementia-friendly environments, and developmental disability assistance ensuring fair medical care for all community members.
Gaining access to Hospital Services and Appointments
Patients can gain access to a broad range of hospital services through various methods, including phone appointments, web-based scheduling, and GP referrals for specialized treatment and care.
Scheduling Your Appointment Online
The trust’s online system allows patients to handle their healthcare medical visits conveniently from home, providing facilities to book, reschedule, or postpone appointments at their convenience.
Online services offer availability of outpatient appointments, diagnostic tests, and follow-up consultations, optimizing the patient journey and minimizing waiting times for administrative processes.
Visiting Information and Medical Facility Locations
Ashford Hospital in Middlesex and St Peter’s Hospital in Chertsey serve as the trust’s main sites, both equipped with full-range facilities such as emergency departments and parking areas.
Visitors should become familiar themselves with hospital maps, parking options, and visiting hours prior to arriving to ensure a smooth experience when attending appointments or seeing patients on wards.
Clinical Excellence and Continuous Improvement Initiatives
The trust maintains an consistent focus to medical quality through ongoing performance enhancement programmes that improve patient outcomes and patient safety. Specialist teams actively engage in national quality reviews, research projects, and evidence-based practice initiatives to ensure treatments align with the latest medical advancements and best practice guidelines across all specialties.
Patient safety is of utmost importance, with robust governance frameworks monitoring contamination prevention metrics, mortality statistics, and incident reporting systems. The trust actively encourages employee participation in quality improvement methodologies, including Lean principles and Plan-Do-Study-Act cycles, empowering clinicians to recognize potential upgrades and deploy long-term strategies that positively impact patient care experiences.
Recognition of superior performance comes through diverse recognition programs, reflecting the dedication of healthcare professionals to upholding quality benchmarks. Continuous patient input processes, including surveys and focus groups, inform improvement initiatives, whilst clinical performance indicators demonstrates consistent performance improvements across surgical specialties, emergency departments, and long-term condition management programmes throughout both hospital sites.
